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How do I get a refund for an online order?

Asked 6 months ago
When it comes to obtaining a refund for an online order from Tesco, the process is quite straightforward. First, it is essential to know that Tesco has a clear returns policy that applies to items purchased online. Generally, customers are entitled to return items within fourteen days of receiving their order, provided that the items are in their original condition, unopened, and undamaged. To initiate a refund, customers should visit the Tesco website and navigate to the "Returns" section to find detailed instructions. Typically, customers will need to pack the items securely and include any paperwork that may have been included in the original shipment. It is often necessary to print a return label, which can also be found on the website or in the confirmation email sent after the purchase. After the items are sent back, customers should keep in mind that refunds may take up to fourteen days to process once Tesco receives the returned items. It is advisable to frequently check the order status online for updates. For further information or specific inquiries related to the refund process, customers may refer to the official website.
Answered Jun 14th 2025

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