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Telus Customer FAQ

Top Answers & How-to Guides

What is Telus's Phone Number?

The question we are asked most often is about how to talk to Telus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for returning equipment if I cancel my account?

When canceling an account with Telus, customers should collect all provided equipment and follow the return instructions. This...
Ask any question you have about Telus customer service, get an answer now.

Recent Telus Customer Questions

How do I find call log on My Account?

To find your call log on My Account, log in to the platform and navigate to the 'Usage' or 'Billing' section. There, you should see an option for call history or call logs. This will display the details of your incoming and outgoing calls, including dates and times.
Asked Aug 13, 2025 3:56 AM

Did I just receive a message that my phone service is being terminated?

Hmmm... we're not sure about that. It's important to check directly with Telus regarding any messages concerning the termination of your service. Make sure the notification is legitimate and not a phishing attempt. Telus will surely provide the accurate information you need.
Asked Mar 21, 2024 10:41 PM

Help me with my Telus customer service issue

Billing and Payments

What payment options are available for Telus services?

Telus provides numerous payment methods, including online payments via their website, automated phone payments, pre-authorized...

Are there any binding contracts for Telus services?

Telus services may involve binding contracts that detail the conditions, duration, and potential early termination fees....

Service Changes

Can I change my Telus service plan online?

Yes, customers can change their Telus service plan online through the user-friendly account management system. Users can log...

Can I upgrade my Telus internet plan without changing my contract?

Upgrading your Telus Internet plan without altering your contract is often feasible but varies based on factors like your...

Can I change my Telus mobile plan at any time?

Telus allows customers to change their mobile plans at any time, offering various options to suit individual needs. Plan...

Internet Services

What are the available Telus internet plans in my area?

Telus offers a variety of internet plans that differ by location, including reliable high-speed options like fiber optics....

How do I set up my Telus home internet service?

Setting up Telus home internet involves preparing your modem and necessary equipment, placing the modem centrally, and...

What additional features are included with Telus internet service?

Telus internet service comes with features like dual-band Wi-Fi for better connectivity, Telus Online Security for online...

TV Services

Can I watch Telus TV on multiple devices simultaneously?

Telus TV allows viewing on multiple devices, but limits depend on the subscription type. Generally, users can stream on two to...

How do I troubleshoot my Telus TV service?

To troubleshoot Telus TV service, check all physical connections, power cycle the set-top box, verify the Wi-Fi stability if...

Voicemail and Features

What are the steps to activate voicemail on my Telus phone?

Activating voicemail on a Telus phone involves turning on the device, ensuring a service plan is active, and then holding the...

Does Telus offer family or bundle plans?

Telus offers a range of family and bundle plans designed to meet communication and entertainment needs. These plans can combine...

Mobile Services

Can I use my Telus phone while traveling internationally?

Using a Telus phone abroad is possible through international roaming services, but customers should verify their plan...

Can I temporarily suspend my Telus service?

Yes, Telus allows customers to temporarily suspend their service under certain conditions, particularly for mobile services....

Customer Support

What is the process for returning equipment if I cancel my account?

When canceling an account with Telus, customers should collect all provided equipment and follow the return instructions. This...

What should I do if I experience issues with my Telus service?

If experiencing issues with Telus service, begin by checking for local outages on their site. If there are none, try basic...

Do Telus services come with a satisfaction guarantee?

Telus provides a satisfaction guarantee for its services, allowing customers to feel confident in their choices. If...
We look to the Telus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telus issues reported to GetHuman
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