How Do I Update My Account Information with Telecheck?

Telecheck provides you with reliable check acceptance/processing and risk analytics services. They protect you from fraudsters and identity thieves. It does not matter whether you make your purchases online, on the phone, or in-store

Finding out If Your Information is on Telecheck

You may want to find out if your information is on Telecheck because lots of merchants use the system to determine the worthiness of your checks. Follow these steps to find out if your information is on Telecheck

1. Contact Telecheck asking for a copy of your Telecheck file report. The best way to do it is by mail. Attach copies of your proof of identification. Some of the important documents to include are; a copy of your utility bill and a copy of your taxes with your address

2. You may also speak with a customer care representative on the phone to find out if your name is on Telecheck.

Reporting False Information on Telecheck

If you feel that your information on your Telecheck is not correct, you can dispute it. If an electronically posted item on your bank statement is inaccurate, you can fill in a form on the website. You may submit your form via email. Send it with any documentation that may support your claim.

Your request will be reviewed and your information updated. You may report identity theft, wrong information, or forged information. Once you fill out the form, the customer support agents will help you resolve your issue.

Reporting Forgery and Identity Theft

If you suspect that someone may have stolen your identity, you should report to Telecheck as soon as you can. Fill in a form on their website including all the relevant details. Some of the information that you need to substantiate your claim include;

1. A completed bank affidavit or declaration

2. A copy of your filed police report

3. A completed FTC Identity Theft Report Affidavit

Always check to ensure that your information on Telecheck is correct, current, and a true reflection of who you are. If you need to update your information, you simply need to contact the support team by following these steps;

1. Contact the customer support team and request to update your information. You may contact them on the phone or submit your request in writing

2. If you choose to update your information on the phone, you will speak with a representative. Ask them to inform you about your existing information and help you update it accordingly. To verify your identity, you may need to provide your personal information including; your Social Security number or drivers' license number. If the representative is convinced that you have verified your identity adequately, they will help you update your information.

3. Submit a written request of a Telecheck file report

4. When sending your request to Telecheck, include personal identification details such as a copy of your utility bill, state-issued ID, and a voided check from your checking account.

If you need help from Telecheck, the first place to seek it should be on their help desk. Telecheck's help desk has plenty of targeted tips and suggestions. It covers most of the topics that you may need help with. You get a chance to learn from the experiences of previous users. When seeking support on the help desk, the customer care representative may encourage you to continue communication on email.

Another option to seek support is on the phone. It is the best option if you would like to speak directly with a representative. The customer care agents are polite and helpful. They will help you find the most appropriate solution.