© GetHuman Inc.

TCL Customer FAQ

Top Answers & How-to Guides

What is TCL's Phone Number?

The question we are asked most often is about how to talk to TCL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about TCL customer service, get an answer now.

Recent TCL Customer Questions

I’m watching tv and what they saying is being typed and displayed on tv screen how do I take that off

To disable closed captions on your TCL TV, go to the Settings menu. Look for Accessibility, then select Closed Captions or Subtitles. You can turn them off from there. The exact steps may vary slightly depending on your TV model.
Asked Jan 13, 2026 12:51 AM

How to remove the Emergency Symbol from screen on TCL Flip Phone 3

To remove the Emergency Symbol from the screen on your TCL Flip Phone 3, ensure that your phone is not in Emergency Mode. You can typically do this by pressing the appropriate buttons to navigate to your phone settings. Look for a section related to Emergency Settings and turn off any active emergency features. If the symbol persists, restarting the phone may also help.
Asked Nov 29, 2025 4:49 PM

How do I get rid of a pop-up box on the tv screen that says, power off--do you want to shut down?

To get rid of the power off pop-up box, try pressing the "Cancel" or "Exit" button on your remote control. If that doesn't work, check for any ongoing software updates or reset the TV to factory settings through the menu options. If the issue persists, it may indicate a malfunction or settings problem that needs further investigation.
Asked Dec 3, 2024 11:12 PM

Problem answering calls on TCL 20

To resolve calling issues on your TCL 20, first check your network signal strength and ensure your phone is not in Airplane Mode. Restart your device and make sure your SIM card is properly inserted. Verify that your phone plan is active and not restricted. If the problem persists, try resetting network settings in the settings menu.
Asked Jul 8, 2024 5:08 PM

TV only displays in reds and blues

It seems like you're experiencing a color display issue with your TCL TV. This could be due to a variety of reasons like incorrect color settings, cable connections, or a software glitch. Firstly, check your TV's color settings from the picture mode and ensure they're set right. If the issue persists, try resetting your TV to factory settings. Disconnect and reconnect the HDMI or AV cables to ensure they're properly connected. If your TV is still displaying in reds and blues after these steps, it might be a hardware issue requiring professional assistance.
Asked Apr 25, 2024 5:56 PM

Help me with my TCL customer service issue

Product Information

What products does TCL offer?

TCL provides an extensive selection of consumer electronics, including advanced Smart TVs with QLED and Mini-LED technologies,...

Are TCL products compatible with other devices or platforms?

TCL products are designed for broad compatibility, supporting various streaming services, built-in systems like Roku or Android...

Is TCL planning to release any new products soon?

TCL is known for its innovation, especially in televisions and mobile devices, but details about new product launches are...

What accessories are compatible with TCL products?

TCL provides numerous accessories tailored for their televisions, audio devices, and mobile phones. Options include remote...

Warranty and Returns

How long is the warranty for TCL products?

TCL warranties generally last one year for most electronics, including TVs and sound bars, with some products having longer...

Is there a money-back guarantee?

TCL typically does not provide a universal money-back guarantee for its products, as policies vary by retailer. Customers...

What is the return policy for TCL products?

TCL products typically have a return policy that allows returns within a set period, often around thirty days for unused items....

What is the warranty claim process for TCL products?

To claim a warranty for TCL products, customers need to check if their product is still covered under the warranty period as...

How can I register my TCL product for warranty purposes?

To register a TCL product for warranty, find the product registration card or manual for guidance. Visit the TCL website's...

Order Management

Can I track my order?

TCL allows customers to track their orders through a confirmation email that includes details and a tracking number after...

What payment methods does TCL accept?

TCL products are sold through various retailers, so accepted payment methods can differ. Commonly accepted options include...

Energy Efficiency

Are TCL products energy efficient?

TCL is committed to energy efficiency in its products, including televisions and appliances, featuring technologies that reduce...

Are TCL products eligible for any government rebates for energy efficiency?

TCL products often meet energy efficiency standards that can qualify them for government rebates, but eligibility varies widely...

Device Management

Can I customize the settings on my TCL device?

TCL devices allow extensive customization, letting users adjust picture, sound, and layout settings on Smart TVs and mobile...

How do I troubleshoot common issues with my TCL device?

To troubleshoot issues with a TCL device, first identify the problem, such as connectivity, display, sound, or performance....

Can I check for software updates for my TCL device?

Users can indeed check for software updates on TCL devices to maintain performance and security. For Smart TVs, access the...

Community Engagement

Are there workshops or community events hosted by TCL?

TCL actively participates in community engagement by hosting events, though specific workshops depend on the location and...

How can I provide feedback or suggestions about TCL products?

To share feedback or suggestions about TCL products, consider visiting their official website for customer surveys or contact...
We look to the TCL issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TCL issues reported to GetHuman

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!