StockX Customer FAQ

Delays can sometimes happen due to various reasons, such as shipping carrier issues or weather conditions. Please check the tracking information provided in your order confirmation email for the most recent updates. If the tracking does not provide clarity, you can refer to the most up-to-date contact information right here on this page for further assistance regarding your package.

To cancel your order due to delayed delivery, you will need to follow the cancellation policy specified on the StockX platform. Usually, cancellations must be initiated before the item is shipped. If your item has not yet shipped, you can proceed with the cancellation instructions as outlined in your account. Please review your order details for the necessary steps, as cancellation options may vary based on the order status.

To check if your order has been delivered, please visit the tracking page specific to your order. You can track your order using the tracking number provided in your confirmation email. To receive notifications regarding your order, ensure that you have correctly entered your email address during the checkout process. You can usually manage your notification settings in your account preferences. If you need to update your email address, make sure to do so in your account settings.

To track the status of your order on StockX, log into your account and navigate to the "My Orders" section. Here, you can find detailed information regarding your order's status, including whether it's being processed, shipped, or delivered. You'll see updates as your order progresses through each stage, providing you with real-time tracking information.

No, StockX does not accept returns or exchanges. All sales are final once the item is authenticated and delivered. Be sure to thoroughly check the item details and sizing before making a purchase.