Squarespace Customer FAQ

To change your billing information, log in to your Squarespace account, go to the Home Menu, click on "Billing & Account," and then select "Billing." From there, you can update your payment methods and billing details.

While we apologize for the inconvenience, several factors could cause this issue. You may want to check if your Google Workspace subscription is correctly linked to your Squarespace account, the billing is up to date, and that you're using the right login credentials for your account. Make sure your internet connection is stable as well. However, if you've done all of these and the problem persist, then there might be a temporary issue with Google Workspace. In such a case, you could wait a short while before trying again. If the problem persists after all these checks, you might want to reach out to Squarespace support team directly.

We're sorry to hear about the possible scamming issue. To renew your Squarespace account, you would go to the Account Dashboard and click "Billing & Subscriptions." From there, you can select the website or domain subscription you'd like to renew and add a new payment method if necessary. If you believe your card has been compromised, it would be advisable to get in touch with your financial institution immediately to protect your funds. Meanwhile, you can use a different credit or debit card to renew your subscription on Squarespace.

When you cancel your Squarespace subscription, you should no longer be billed. However, if you're being charged even after canceling, it's possible that the cancellation might not have been fully processed, or you may have more than one account. We'd suggest checking to ensure the cancellation was successful. It's also important to note that Squarespace doesn't provide pro-rated refunds for cancellations, so if you canceled in the middle of your billing cycle, the charge could be for the period before cancellation. If the charges continue, you'll need to contact Squarespace customer service directly for assistance. Please bear in mind that only Squarespace has the capacity to investigate and resolve billing issues.

We apologize for the inconvenience you're experiencing. It's possible that your current Squarespace template doesn't support gallery grids. Different templates offer different features, and not all of them include grid style for gallery pages. Alternatively, if your template does support the grid style, then when creating a new gallery page, make sure you select a Grid layout from the configuration options. Remember to always save changes after setting the layout. If you've done this and still don't see the grid formation; there might be a need to review the template limitations again.