Some passengers require wheelchair assistance to navigate the airport. It's recommended that they arrive two hours early before their flight to have enough time to check-in and go through the security. If you are experiencing issues before or during your trip, you may request to talk to your airline's Complaints Resolution Official (CRO) via telephone or in-person. All airlines in the United States have a CRO on duty who helps to resolve disability-related issues.
Some passengers may require additional assistance during their flights because they are completely immobile, have a disability of the lower limbs, or can't navigate the stairs. Such travelers need wheelchair assistance to move through the airport comfortably.
Spirit Airlines offers airport and onboard assistance for individuals who need a wheelchair to ensure they have flawless travel experience. Below are some of the ways you can request wheelchair access for your flight.
Visit the Spirit airline website.
To avoid the hassle at the airport, you can visit the Spirit Airline's website and request wheelchair assistance before your trip. Visit the Spirit Airlines website and follow the procedure below;
However, if you had already booked your flight;
Requesting wheelchair assistance at the Airport
Spirit Airline does not have a curbside check-in. Therefore:
Spirit Airline will request wheelchair-assistance passengers to remain on the plane once they arrive at their destination until every person has deplaned. This allows agents to identify guests who need help and assist them promptly.
The agents will also help you to pick up your bag and assist you to your connecting flight outside the Spirit's terminal. Also, you are required to identify yourself to a Spirit's representative to get wheelchair assistance.
Onboard assistance - Aisle wheelchair
Spirit Airline offers onboard and aisle wheelchair assistance for guests who need support to their flight seats after boarding the plane.
When you arrive at the airport, ensure to inform the airline agent that you'll need an aisle wheelchair when boarding. Once you land at your destination, you'll receive aisle wheelchair assistance after the last guest has deplaned to facilitate a smooth transition.
Alternatively
The Spirits Airline's customer care unit works around the clock to address your issues. You can call them to help you access wheelchair assistance.
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