The Spirit help desk may help you find answers to your problem before contacting a customer care agent. It has plenty of targeted tips, suggestions, and topics that may address your concerns. Most people seek support on the help desk before exploring other support options.
Spirit allows you to request special services or wheelchair assistance when you need it. You may add special services to your reservation by visiting their website and navigating to the option 'My Trips.' Edit your information to include your request for wheelchair assistance or special service.
After making your request, contact a member of the team and let them know about it. Even though the information will be added to your reservation, letting them know before you arrive ensures that you get the assistance you need on time.
Giving advanced notice makes it easy for the station agents to prepare for disability accommodations that you may need. It increases your chances of having your individual needs addressed.
Even though Spirit does not have curbside check-in at their stations, they can give you wheelchair services at the curb. If you need a wheelchair at the curb, ask a friend or relative to go inside and ask for help from a member of staff. If they are assisting other guests, you may need to wait.
Requesting Wheelchair Assistance
Airport Assistance
If you need wheelchair or mobility assistance at the airport, the members of staff are happy to help you. You can access wheelchair service at all locations in the airport.
Aisle Wheelchair
Spirit has specially-designed wheelchairs to help you access your seat if you are immobile. If you require an aisle wheelchair when boarding or transferring seats, request it when making your reservation. On arrival, find a member of staff at the airport and notify them that you need an aisle wheelchair.
Friend or Family Member Assistance
Spirit allows you to get assistance from your loved one if you need it. They may help you during arrival or departure. Different stations have different policies when issuing out gate passes. They are only issued to those who are accompanying unaccompanied minors or people that require special assistance.
Meet and Assist
If you don't need a wheelchair, the members of staff may escort you to or from the gate. It is available if you are mobile but need some type of special assistance. To request this service, you should contact the Reservations Center on the phone. Explain the special service you want and they will help you add it to your reservation. When you are at the airport, find a member of staff and let them know about your request.
If you request this service, a member of staff will escort you to the gate. They may check on you from time to time but they won't stay with you for long.
If you need special assistance, Spirit allows you to pre-board. Notify a member of staff that you need special assistance and would like to pre-board. They will help you pre-board at the gate before the general boarding announcements. You can't enjoy this service if you are not present before the beginning of boarding.
If you have any concerns about your wheelchair assistance or special request, you may seek help from the support team. The best way to contact Spirit is on the phone. You will have the chance to speak directly with a representative and explain the problem.
If you don't need to speak directly with an agent, you may seek support on email. Keep your email brief but include all the important details. You will receive a response as soon as possible.
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