What if I have a problem with my order?

If a customer encounters a problem with their order from SolsticeSupply.com, there are several steps they can take to resolve the issue. First, it is advisable to carefully review the order confirmation email, as it contains vital information regarding the purchase, including order number, items ordered, and shipping details. Next, customers should inspect the items upon arrival to ensure they are as expected. If there are discrepancies, such as incorrect items or damaged products, it is recommended to consult the return or exchange policy outlined on the website. SolsticeSupply.com typically provides guidelines on how to initiate a return or exchange process. Furthermore, the website often features a dedicated customer service section that may offer helpful information. Although direct contact is not recommended, customers can look for additional support options, such as an online form, chat feature, or telephone number listed on the current web page if immediate assistance is required.