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Sofitel Customer FAQ

Top Answers & How-to Guides

What is Sofitel's Phone Number?

The question we are asked most often is about how to talk to Sofitel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Amenities and Services

What amenities does Sofitel offer to guests?

Sofitel enhances guest stays with luxurious amenities, featuring elegantly designed rooms, on-site dining with international...
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Are pets allowed at Sofitel hotels?

Sofitel hotels have different pet policies that vary by location, with many being pet-friendly. There are usually restrictions...
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What dining options are available at Sofitel?

Sofitel provides a wide array of dining choices that blend French heritage with local flavors. Options typically include...
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Does Sofitel provide airport transportation?

Sofitel hotels often provide airport transportation, including shuttle services and private transfers, though availability...
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Does Sofitel offer room service?

Yes, Sofitel provides room service, featuring a diverse range of meals and drinks for guests to enjoy in their rooms. Menu...
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Reservations and Cancellations

How can I make a reservation at a Sofitel hotel?

Making a reservation at a Sofitel hotel is easy through their official website, where users can enter their desired location,...
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How do I modify or cancel my Sofitel reservation?

To adjust or cancel a reservation with Sofitel, one should follow the guidelines given during the booking. The cancellation and...
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What is Sofitel's cancellation policy?

Sofitel's cancellation policy varies by hotel, reservation type, and rate plan. Typically, cancellations can be made without...
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Loyalty and Feedback

What loyalty program does Sofitel have?

Sofitel is part of the Accor Live Limitless, or ALL, loyalty program, which allows members to earn points for stays, offering...
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How can I provide feedback about my experience at Sofitel?

Guests can provide feedback about their Sofitel experiences through various channels, such as travel review websites, social...
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Events and Safety

Does Sofitel offer event spaces for meetings or weddings?

Sofitel properties typically provide elegant event spaces suitable for meetings and weddings, featuring modern amenities and...
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What safety measures are in place at Sofitel during the pandemic?

Sofitel has established numerous safety protocols during the pandemic to safeguard guests and staff. These include rigorous...
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General Information

What is the check-in and check-out time at Sofitel hotels?

Sofitel hotels typically have a standard check-in time of 3:00 PM and check-out at 12:00 PM. However, variations may exist...
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What are the popular destinations for Sofitel hotels?

Sofitel hotels are located in prestigious destinations worldwide, including Paris, Bangkok, Singapore, Montreal, Los Angeles,...
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Are there any special packages or promotions available at Sofitel?

Sofitel offers various special packages and promotions that differ by location and season. These may include romantic getaways,...
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