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Soap.com Customer FAQ

Top Answers & How-to Guides

What is Soap.com's Phone Number?

The question we are asked most often is about how to talk to Soap.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Soap.com customer service, get an answer now.
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Recent Soap.com Customer Questions

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Ordering and Subscriptions

How do I place an order?

To place an order on Soap.com, first browse the site for products, then add desired items to your shopping cart. Review your...
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How do I cancel my subscription?

To end a Soap.com subscription, users should log into their accounts, go to the subscription management area, and follow the...
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What is the subscription service?

The subscription service at Soap.com allows customers to regularly receive their preferred products like household and personal...
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Can I set up a recurring order for my favorite products?

Yes, Soap.com allows customers to set up recurring orders for favorite products, ensuring essential items are consistently...
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Payments and Discounts

What payment methods do you accept?

Soap.com accepts a range of payment options including major credit cards like Visa and MasterCard, debit cards, PayPal, and...
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Are there any discounts or promotions available?

Soap.com often provides various discounts and offers, including seasonal sales, item-specific discounts, package deals, and...
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Returns and Policies

What is your return policy?

Soap.com generally allows returns of unopened items in their original condition for full refunds or exchanges, while opened...
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Are there any restrictions on the products you sell?

Soap.com prioritizes safety and quality, enforcing guidelines about product offerings. They refrain from selling items with...
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Shipping Information

How long does it take to receive my order?

Delivery times for orders on Soap.com depend on shipping method and destination, typically taking three to seven business days...
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Do you offer international shipping?

Soap.com primarily serves customers in the United States and may have limited international shipping options. Customers should...
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Can I track my order?

You can track your order on Soap.com by using the tracking number from your confirmation email. Customers can also log into...
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How are shipping costs calculated for orders?

Shipping costs at Soap.com are determined by factors like item weight, delivery location, and selected shipping method. The...
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Product Details

Do you offer gift wrapping?

Soap.com does not clearly state if they provide gift wrapping services, but they offer many products suitable for gifts. It may...
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Do you offer samples of your products?

Soap.com generally does not provide product samples, as their platform emphasizes purchasing a diverse range of soaps and...
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Are all products sold on Soap.com eco-friendly?

Not all products on Soap.com are eco-friendly; the site includes various brands and products with different sustainability...
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We look to the Soap.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Soap.com issues reported to GetHuman
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