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Smithbrothers.com Customer FAQ

Top Answers & How-to Guides

What is Smithbrothers.com's Phone Number?

The question we are asked most often is about how to talk to Smithbrothers.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Smithbrothers.com customer service, get an answer now.
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Recent Smithbrothers.com Customer Questions

Does Kalms Day test on animals

Hmmm... we're not sure about that. The policies about animal testing for Kalms Day, a product not associated with Smithbrothers.com, are not information we have on hand.
Asked Mar 24, 2024 1:12 PM

Help me with my Smithbrothers.com customer service issue

Order Status and Tracking

How can I find the status of my order?

Customers can check their order status with Smithbrothers.com by visiting the order tracking section on the website and logging...
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Can I track my order?

Yes, customers can track orders through Smithbrothers.com, typically receiving an email with tracking information upon...
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Can I cancel or change my order after it has been placed?

Customers can cancel or change their order on Smithbrothers.com, but they must act fast due to quick processing times. If the...
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Product Information

Where are Smith Brothers products made?

Smith Brothers primarily manufactures its products in the United States, emphasizing quality, craftsmanship, and local...
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Are Smith Brothers products tested on animals?

Smithbrothers.com highlights its dedication to ethical practices in product creation. Although specific details on animal...
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Are your products environmentally friendly?

Smithbrothers.com prioritizes sustainability by using eco-friendly materials and processes in its products. They also utilize...
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Can I set up a subscription order for recurring purchases?

Smithbrothers.com provides subscription options for recurring purchases, allowing customers to enjoy convenience by automating...
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What are the dimensions of your products?

Smithbrothers.com features a variety of products, each with unique dimensions found in their product descriptions. For specific...
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Shipping Information

Do you offer free shipping?

Smithbrothers.com usually details shipping policies and possible free shipping information on their website. Customers are...
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How long does shipping take?

Shipping durations at Smithbrothers.com can differ based on shipping method, item, and destination. Standard shipping in the...
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Do you offer international shipping?

Smithbrothers.com mainly caters to customers in the United States, but international shipping may be available depending on the...
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Returns and Guarantees

What is your return policy?

Smithbrothers.com has a customer-friendly return policy where items can usually be returned within about thirty days if they...
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Do you offer a satisfaction guarantee?

Smithbrothers.com prioritizes customer satisfaction and typically offers a satisfaction guarantee or return policy. Specifics...
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Payments and Discounts

Do you have any discounts or promotions available?

Smithbrothers.com often has various discounts and promotions, including seasonal and holiday sales. Customers should check the...
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What payment methods do you accept?

Smithbrothers.com provides a range of payment options, including credit and debit cards like Visa, MasterCard, American...
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