What is the process for receiving a replacement pair?

The process for receiving a replacement pair of glasses from SmartBuyGlasses typically involves a few key steps. Firstly, customers should ensure they are familiar with the return and replacement policy provided on the SmartBuyGlasses website. If a replacement is necessary due to a defect or issue with the received product, customers will need to initiate the process by logging into their account and locating their order details. After identifying the specific order, they may need to follow the prompts to request a replacement. This usually includes providing information about the issue with the received product. Once the request is submitted, SmartBuyGlasses will typically review it and provide further instructions. Customers may need to return the original product before receiving the replacement pair. It is advisable to check the current website for any specific requirements or timelines regarding replacements, as policies may vary.