Updated July 17, 2025

Slack Customer FAQ

Recent Slack Customer Questions

Help me with my Slack customer service issue

Mobile Usage

Can I use Slack on my mobile device?

Slack can indeed be utilized on mobile devices by downloading the app from either the Apple App Store or the Google Play Store....

Can I send direct messages to other users?

Slack supports sending direct messages, enabling one-on-one communication within a workspace. Users can access the "Direct...

Is it possible to schedule messages in Slack?

Yes, Slack users can schedule messages for automatic sending at a designated date and time. This helps with planning...

How can I set my status in Slack?

To set a status in Slack, click your profile picture in the top right corner, select the status option, choose a pre-set or...

Can I integrate third-party apps with Slack?

Yes, Slack supports third-party app integrations, enhancing productivity by centralizing various tools. Users can access the...

Can I customize my Slack workspace?

Users can personalize their Slack workspace by customizing notifications, profile settings, themes, and creating channels. By...

How do I create integration with other tools in Slack?

To create integrations in Slack, users can leverage Slack Apps from the App Directory for pre-built tools or build custom...

What is Slack Connect and how does it work?

Slack Connect is a feature that facilitates interaction between users from different organizations on Slack, making...

Is Slack available in multiple languages?

Slack supports various languages to cater to a global audience, improving usability for non-English speakers. Users can select...

Can I use Slack for project management?

Slack can be used for project management by adapting its communication features and integrating third-party tools like Trello...

What security features does Slack offer for data protection?

Slack includes various security features to safeguard data, such as end-to-end encryption for messages and files. It offers...

Can I join Slack workspaces without an invite link?

Joining a Slack workspace without an invite link is unusual, as access is typically controlled by administrators. While public...

What are the differences between channels and direct messages in Slack?

In Slack, channels facilitate group discussions and collaborations, either publicly or privately, while direct messages focus...

Are there storage limits for files shared in Slack?

Slack imposes file storage limits based on the workspace plan. Free workspaces have a total limit of five hundred megabytes,...

Can I search through previous messages in Slack?

Yes, users can search past messages in Slack using its built-in search feature. By accessing the search bar, one can input...

What happens to my data if I cancel my Slack subscription?

When a user cancels their Slack subscription, the data may still be retained for legal and operational reasons, even though the...

How do I manage notifications in Slack?

Users can manage Slack notifications by accessing preferences through their profile. They can customize alerts for various...

We look to the Slack issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Slack issues reported to GetHuman

FAQ Table of Contents

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