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Shoprunner Customer FAQ

Top Answers & How-to Guides

What is Shoprunner's Phone Number?

The question we are asked most often is about how to talk to Shoprunner customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Shoprunner Customer Questions

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General Information

What is Shoprunner and how does it work?

Shoprunner is a membership service that improves the online shopping experience by providing benefits like free two-day...
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What benefits do I get as a Shoprunner member?

Shoprunner members enjoy several advantages, including free two-day shipping, exclusive discounts, streamlined returns, and...
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Are there specific retailers partnered with Shoprunner?

Shoprunner collaborates with numerous well-known retailers, offering members benefits like free shipping and easy returns. Some...
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Membership Details

How much does a Shoprunner membership cost?

A Shoprunner membership generally costs sixty-nine dollars annually, offering benefits like free two-day shipping, free returns...
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Can I share my Shoprunner membership with others?

Shoprunner memberships are generally designed for individual use and are not meant to be shared, as each is linked to one...
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What happens if I need to cancel my Shoprunner membership?

Cancelling a Shoprunner membership is easy, and benefits remain until the current billing cycle ends. However, charges for that...
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Are there any restrictions or limitations to using Shoprunner?

Shoprunner offers various benefits, but users should note that not all retailers participate, and some items like clearance...
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Usage Questions

Can I use Shoprunner on any website?

ShopRunner is compatible only with a select group of partnering retailers, not all websites. To find out which retailers are...
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Do I need to be a member to make a purchase through Shoprunner?

You can make purchases through Shoprunner without being a member, but membership provides valuable benefits like free two-day...
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Do I need to enter any special codes or coupons to use Shoprunner?

Using Shoprunner typically does not require entering codes or coupons, as benefits are applied automatically at checkout once...
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Can I use Shoprunner benefits on mobile apps?

Shoprunner benefits can be used on various mobile applications of partnered retailers, allowing access to perks like free...
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Shipping and Returns

What is the return policy for Shoprunner purchases?

The return policy for items purchased through Shoprunner varies by retailer, typically allowing returns within thirty to ninety...
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How long does it take to receive an order through Shoprunner?

Delivery times for orders made through Shoprunner generally vary based on the retailer, chosen shipping method, and...
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What is the process for returning an item purchased through Shoprunner?

Returning items bought through Shoprunner typically involves checking the retailer's return policy, locating the order details...
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How can I find out if an item is eligible for Shoprunner shipping?

To determine if an item is eligible for Shoprunner shipping, customers should check the product page on participating...
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Issues and Support

What should I do if I encounter issues with a Shoprunner order?

If issues arise with a Shoprunner order, customers should first examine order confirmation and shipping emails for updates....
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Does Shoprunner offer any discounts for students or military personnel?

Shoprunner does not currently promote discounts for students or military personnel. However, some partnered retailers may have...
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We look to the Shoprunner issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shoprunner issues reported to GetHuman
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