What should I do if I receive the wrong item?

If a customer receives the wrong item from Shoeshackonline.com, they should first confirm that the order details match what was received. It is important for the customer to check the order confirmation email and the packing slip that accompanied the shipment. If an error has occurred, the next step is to refer to the return or exchange policy provided on the Shoeshackonline.com website. This typically outlines the process for returning wrong items and receiving the correct ones. Customers may need to initiate a return request and provide any necessary information, such as order numbers and photos of the incorrect item. Shoeshackonline.com generally offers detailed instructions on how to handle such situations, so customers should look for contact information or guidelines on the current web page. This will ensure that they follow the appropriate procedure to resolve the issue efficiently.