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Sheplers.com Customer FAQ

Top Answers & How-to Guides

What is Sheplers.com's Phone Number?

The question we are asked most often is about how to talk to Sheplers.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sheplers.com Customer Questions

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Shipping Information

How long does shipping typically take?

Shipping durations at Sheplers.com depend on the chosen method, destination, and item availability. Standard shipping usually...
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Can I track my order?

Yes, tracking your order from Sheplers.com is possible. After shipment, you receive an email with a tracking number to check...
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Do you offer international shipping?

Sheplers.com provides international shipping for a range of countries, but eligibility varies by location. Customers can verify...
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What is the estimated delivery time for my area?

Delivery times for orders from Sheplers.com depend on shipping method, destination, and order timing. Standard shipping...
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Returns and Exchanges

What is your return policy?

Sheplers.com generally allows returns within thirty days if items are in their original, unworn condition with tags attached....
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Can I cancel or change my order after it has been placed?

After placing an order, customers may wish to cancel or modify it, but the ability to do so depends on the order's processing...
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What should I do if I receive a damaged item?

In the event of receiving a damaged item from Sheplers.com, first check the return policy relevant to the item. Document the...
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Product Information

What is your sizing chart?

Sheplers.com provides an extensive sizing chart for clothing, footwear, and accessories, detailing measurements for various...
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What types of products does Sheplers offer?

Sheplers specializes in Western wear and ranch apparel for men and women. Their extensive range includes clothing like cowboy...
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Are there any specific care instructions for your products?

Sheplers.com provides specific care instructions for each product, especially for leather items which should be cleaned and...
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Ordering Information

What is your price match policy?

Sheplers.com strives to offer competitive pricing and generally matches lower prices on identical items from competitors,...
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Are gift cards available for purchase?

Yes, Sheplers.com does sell gift cards in various denominations, which are ideal for gifting as they let recipients choose...
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Sales and Promotions

Do you offer discounts for bulk orders?

While Sheplers.com does not clearly state bulk order discounts on their website, many retailers offer such pricing for large...
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Are there any promotions or sales currently happening?

Sheplers.com often runs various promotions, including category discounts and seasonal sales. For the latest offers, it is...
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Is there a loyalty program for frequent shoppers?

Sheplers.com offers a loyalty program rewarding frequent shoppers with points for purchases, redeemable for discounts or...
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We look to the Sheplers.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sheplers.com issues reported to GetHuman
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