What is your return policy?

Our return policy at Sheplers.com is designed to ensure your complete satisfaction with your purchase. We understand that sometimes items may not meet your expectations or fit as desired, and therefore we offer a hassle-free return process. If for any reason you are not completely satisfied with your purchase, you can return it within 60 days of receipt for a full refund or exchange. To qualify for a return, the items must be in their original condition, unused, and with all tags and packaging intact. Simply initiate the return process through our website or contact our customer service team for assistance. Please note that shipping charges are non-refundable, and some exclusions may apply. Rest assured, we strive to provide exceptional customer service and make your shopping experience with us as smooth as possible.