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What is Shaw's policy on equipment returns?

Asked 6 months ago
Shaw Communications has specific policies regarding the return of equipment, which generally apply to items such as modems, digital boxes, and remote controls. Typically, customers are required to return any leased equipment upon cancellation of services or if they upgrade to a new device. It is important for customers to return the equipment within a stipulated time frame to avoid any potential fees or charges. The return process usually involves bringing the equipment to a local Shaw store or designated return location. Customers should ensure that all components, including cables and remote controls, are returned in good condition. To facilitate the return, it is advised to keep any receipts or documentation related to the equipment that was initially provided. For the most current and detailed information regarding Shaw's equipment return policy, customers may want to visit the official Shaw website or relevant service agreement documents, as policies can vary by location and type of service.
Answered Jun 16th 2025

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