Shark Vacuum Customer FAQ

If the dirt canister latches on your Shark vacuum are not staying latched, it may be due to a buildup of dirt or debris, a malfunctioning latch, or potential wear and tear. First, ensure the latches are clean and free from obstructions. Check for any visible damage or misalignment. If the issue persists, consider replacing the latches or the entire canister if it's damaged. Always refer to your vacuum's user manual for specific troubleshooting steps or replacement parts.

For repairs to your Shark Stratos cordless vacuum cleaner, please check the warranty and service options available for your product. You can find instructions for troubleshooting and maintenance in the user manual. If further assistance is needed, there is a link to the most up-to-date contact information right here on this page.

If your Shark hydrovac is indicating that the solution tank is empty even when it's full, try removing and reseating the tank securely. Ensure there are no blockages or obstructions in the tank valve. If the problem persists, it might be a sensor issue that needs professional servicing.

The model and serial number for the Shark FlexBreeze can usually be found on a label located on the back or bottom of the unit.

If your Shark NV355 series Professional vacuum is having trouble moving on carpet, check firstly to ensure that the brush-roll indicator light is green, which signifies the brush-roll is working. If it's not, switch from the "Hard Floor" to the "Carpet" setting on the handle. If that doesn't resolve the issue, check for any obstructions or debris in the brush-roll, as this can also hamper functionality. Make sure the height adjustment is set to the correct level depending on your carpet's pile thickness. If none of these steps resolve the issue, it may require service or repair.