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Service Magic Customer FAQ

Top Answers & How-to Guides

What is Service Magic's Phone Number?

The question we are asked most often is about how to talk to Service Magic customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Service Magic Customer Questions

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Service Operations

How does Service Magic work?

Service Magic, or HomeAdvisor, connects homeowners with local service professionals for home improvement. Homeowners submit...
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What types of services does Service Magic provide?

Service Magic acts as a home services marketplace, linking homeowners with local contractors for various projects. Their...
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What should I expect during a service provider's visit?

During a service provider's visit, you can expect a professional assessment of your needs, a discussion of findings and...
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Can I cancel or reschedule a service appointment?

Service Magic allows for the cancellation or rescheduling of appointments depending on contractor policies and booking terms....
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Is there a fee for using Service Magic?

Service Magic allows homeowners to connect with local contractors without any fees for using its services. While users incur no...
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Provider Interactions

Can I request multiple quotes from different service providers?

Customers can indeed request several quotes from various service providers through Service Magic. This feature facilitates...
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How do I leave feedback for a service provider I worked with?

To provide feedback for a service provider through Service Magic, log into your account on their website, find your past...
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What happens if I am unsatisfied with the service provided?

Customers dissatisfied with a service from Service Magic should first communicate with the contractor to express their concerns...
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Quality Assurance

How are service providers vetted and screened by Service Magic?

Service Magic utilizes a rigorous vetting process for service providers, which includes an application for business details, a...
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Are there any guarantees or warranties for the services provided by Service Magic?

Service Magic, now known as HomeAdvisor, does not offer guarantees or warranties for contractor services. Each contractor is...
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Are the service providers insured and licensed?

Service Magic aims to connect customers with qualified contractors who should be licensed and insured. However, it is the...
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Costs and Fees

How does Service Magic handle disputes between customers and service providers?

Service Magic prioritizes the relationship between customers and service providers while managing disputes. They encourage open...
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Is there a cost to create a profile on Service Magic?

Creating a profile on Service Magic is free for individuals and businesses, allowing contractors to display their skills and...
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