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Samsonite Customer FAQ

Top Answers & How-to Guides

What is Samsonite's Phone Number?

The question we are asked most often is about how to talk to Samsonite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Samsonite offer a repair service for damaged luggage?

Yes, Samsonite offers a repair service for damaged luggage. If your Samsonite luggage has been damaged due to normal wear and tear...
Ask any question you have about Samsonite customer service, get an answer now.
Contact Samsonite customer service

Order Tracking

How can I track my order?

To track your order, simply visit our website and log into your account. From there, you will be able to access your order history...
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Warranty Information

What is the warranty on Samsonite products?

The warranty on Samsonite products varies depending on the specific item. However, Samsonite provides a limited global warranty that...
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Returns Policy

Can I return a product if I am not satisfied?

Yes, Samsonite has a satisfaction guarantee on all products purchased directly from their website or authorized retailers. If you are...
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Payment Methods

What payment methods does Samsonite accept?

Samsonite accepts various payment methods to provide convenience to its customers. We offer secure online transactions through major...
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Promotions and Discounts

Are there any promotions or discounts available?

Yes, Samsonite frequently offers promotions and discounts on its website and in-store. Customers can visit the "Promotions" section...
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Customization Options

Can I personalize or monogram my Samsonite product?

Yes, Samsonite offers personalization and monogram services for their products. By adding a unique touch to your luggage or bag, you...
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Luggage Types

What is the difference between hard-sided and soft-sided luggage?

The main difference between hard-sided and soft-sided luggage lies in their construction and material. Hard-sided luggage is made of...
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Airline Regulations

Do Samsonite products comply with airline size and weight restrictions?

Yes, Samsonite products are designed to comply with airline size and weight restrictions. Our luggage is specifically crafted to meet...
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In-Store Purchases

Can I purchase Samsonite products from a physical store?

Yes, you can purchase Samsonite products from physical stores. Samsonite has a wide network of authorized retailers worldwide, including...
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Shipping Options

Are there any international shipping options available?

Yes, Samsonite provides international shipping options to customers worldwide. Whether you’re in Europe, Asia, or anywhere else around...
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Repair Services

Does Samsonite offer a repair service for damaged luggage?

Yes, Samsonite offers a repair service for damaged luggage. If your Samsonite luggage has been damaged due to normal wear and tear...
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Help me with my Samsonite customer service issue

Ask any question you have about Samsonite customer service. We will do our best to get you answers right away.
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