If the Sam's Club's gift card balance checking tool incorrectly says that your balance is gone, or if it can't even load your gift card's balance, you need to get the problem fixed before using the card again. You should double-check your gift card number and the PIN and enter them again, check your computer's internet connection, report the problem to Sam's Club, see if your Sam's Club account was hacked, and more.
Sam's Club lets you check your gift card balance from your account page. If you tried to do that but couldn't get your card's balance to load, or if it displayed an incorrect balance, there is a problem with the balance checking system or with your Sam's Club gift card. You need to figure out which and get it fixed before you try to use your gift card again. Read on to learn how to do all of that.
If you get a message saying that the system can't find your gift card, the problem could be very easy to fix. You might have made a typing mistake when entering the PIN, the gift card number, or both. Reenter them both, and check to ensure you are entering the right numbers this time. Look for both of them on a physical Sam's Club card. Look in the delivery email of an electronic Sam's Club card.
If the balance checking tool isn't even working, the first thing to do is check that your internet connection is still good. If it isn't, the balance checking tool can't reach the Sam's Club server to get the information it needs. If you still have a good connection, the next most likely explanation is a problem with the Sam's Club server. So all you can do is wait for the Sam's Club technical department to fix the problem. If waiting doesn't help, Sam's Club might not be aware of the issue yet. Report it to Sam's Club to get the ball rolling.
If the balance checking tool says that the balance has been used up when you know you haven't spent all the money on the card yet, you may have a real problem. If your gift card is physical, make sure it isn't missing. If it is, there's a good chance someone stole the card and spent everything on it.
Check your recent transaction history if your gift card is electronic. If you see purchases you know that neither you nor any other authorized user made using your gift card, either someone hacked your account or somehow got your gift card number and PIN. Change the password on your Sam's Club account immediately.
If you think that you have been a victim of theft, you can report the theft to your local police, though they probably won't be able to get you your money back. You should definitely tell a Sam's Club customer service representative. Make the report during the day, as you might need to talk to people from different departments.
If you need help with your gift card balance issue, you can contact a Sam's Club customer service representative on the Sam's Club help forum or by phone.
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