Can I return or exchange a product?

SallyBeauty.com has a return and exchange policy that is designed to provide customers with options if they are not satisfied with their purchase. Generally, customers can return or exchange most products within a specified timeframe, typically within thirty days of purchase. It is important to note that products must be in their original condition and packaging, including any tags or labels, to be eligible for a return or exchange. Certain items are excluded from the return or exchange policy. This can include opened or used products, as well as certain categories such as clearance items or specifically marked products. To ensure a smooth return process, customers are advised to keep the receipt or proof of purchase, as this could be necessary when processing a return or exchange. When returning a product, customers may have the option of receiving a refund to their original payment method or exchanging the item for something else. For issues such as damaged or defective items, SallyBeauty.com typically provides options for a replacement or full refund, depending on the situation. For specific details regarding return procedures, including information on how to start the process, it is recommended to check the current web page for return and exchange policies. This will provide the most accurate and up-to-date information relevant to your situation.