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Rugs-Direct.com Customer FAQ

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What is Rugs-Direct.com's Phone Number?

The question we are asked most often is about how to talk to Rugs-Direct.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Rugs-Direct.com Customer Questions

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Order Tracking

How do I track my order?

To track an order from Rugs-Direct.com, customers can log into their account to access their order history for tracking...
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What is the expected delivery time for an order?

The delivery timeframe for orders from Rugs-Direct.com depends on factors such as location, rug availability, and chosen...
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What should I do if my rug is damaged during shipping?

If a rug purchased from Rugs-Direct.com arrives damaged, first inspect the package for visible damage and document it with...
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Rug Information

What types of rugs does Rugs-Direct.com sell?

Rugs-Direct.com has an extensive range of rugs, including area rugs, runners, and accent mats in various materials like wool...
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Are the colors of the rugs accurate on the website?

The Rugs-Direct.com website strives for accurate color representation, but variations may occur due to monitor settings,...
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What sizes are available for your rugs?

Rugs-Direct.com provides an extensive range of rug sizes, including small, medium, and large options in various shapes like...
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Can I see customer reviews for the rugs?

Customer reviews for rugs can be found on Rugs-Direct.com, offering insights from previous buyers about quality and...
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Shipping and Returns

Do you offer free shipping?

Rugs-Direct.com offers various shipping options that may include free shipping during promotions or for larger orders. It is...
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Can I return a rug if I am not satisfied with my purchase?

Rugs-Direct.com generally permits returns if customers are unsatisfied, though specific conditions and timeframes apply. It is...
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Do you ship internationally?

Rugs-Direct.com mainly ships within the United States, but there may be some options for international shipping based on...
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Payment and Policies

What are the available payment options?

Rugs-Direct.com provides multiple payment methods for customer convenience, including major credit and debit cards, PayPal, and...
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What is your price matching policy?

Rugs-Direct.com strives to offer competitive prices but does not provide a specific price matching policy. Customers are...
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Can I request a swatch/sample of a rug before purchasing?

Rugs-Direct.com offers a sampling program that allows customers to obtain swatches of select rugs to evaluate the color and...
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Services and Maintenance

Do you offer any rug cleaning services?

Rugs-Direct.com primarily specializes in selling rugs and home decor rather than offering cleaning services. They may provide...
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Do you offer a rug pad or underlay for purchase?

Rugs-Direct.com usually stocks various rug accessories, including rug pads and underlays, which are designed to enhance comfort...
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How can I maintain and clean my rug?

To keep a rug in good condition, regular vacuuming, prompt attention to spills, and occasional professional cleaning are...
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We look to the Rugs-Direct.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Rugs-Direct.com issues reported to GetHuman
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