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Can I return a rug if I am not satisfied with my purchase?

Asked 2 years ago
Rugs-Direct.com typically has a return policy that allows customers to return rugs if they are not satisfied with their purchase. However, it is important to understand the specific terms and conditions associated with returns. Generally, customers are advised to inspect the rug upon arrival and ensure it is in its original condition. Many retailers, including Rugs-Direct.com, require that the rug be returned within a certain time frame, often around thirty days from the date of receipt. Buyers should also take note that some rugs, especially those that are customized or final sale items, may not be eligible for return. To initiate a return, customers usually need to follow specific steps, which may include obtaining a return authorization and following guidelines for packaging the rug to prevent damage during shipping. It is prudent for customers to consult the return policy directly on the current web page of Rugs-Direct.com to verify the latest details regarding the return process and any associated fees. This ensures a smooth return experience and sets clear expectations for customers.
Answered Aug 14th 2025

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