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RootsMagic.com Customer FAQ

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What is RootsMagic.com's Phone Number?

The question we are asked most often is about how to talk to RootsMagic.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent RootsMagic.com Customer Questions

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Data Management

Can I import data from another genealogy software into RootsMagic?

RootsMagic allows users to import data from various genealogy software, supporting multiple file formats for easy transfer....
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Can I share my family tree with others using RootsMagic?

RootsMagic allows users to share family trees through various methods, including exporting GEDCOM files, using RootsMagic...
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What privacy options do I have for my family tree data?

RootsMagic offers various privacy features for family tree data, allowing users to manage visibility of personal information....
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Software Features

What features are included in RootsMagic Essentials (free version)?

RootsMagic Essentials offers essential genealogy tools at no cost, allowing users to manage individuals and families, create...
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Does RootsMagic support DNA tracking and analysis?

RootsMagic includes a DNA Testing feature that allows users to connect and analyze their genetic data alongside family trees....
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How often do you update the RootsMagic software?

RootsMagic software is updated multiple times a year, featuring new enhancements, improvements, and bug fixes. Major upgrades...
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Compatibility

Is RootsMagic compatible with Mac computers?

RootsMagic is compatible with Mac, but primarily designed for Windows. Mac users can use emulation software or Boot Camp to run...
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Can I sync my family tree with mobile devices?

RootsMagic allows synchronization of family trees with mobile devices using their mobile app, enabling access and management of...
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Can I access my family tree from multiple devices?

Yes, users can access their family tree from multiple devices using RootsMagic, especially through RootsMagic Online, which...
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User Support

What are the system requirements for running RootsMagic software?

RootsMagic software requires Windows 10 or later with a multi-core processor, 2 GB RAM, and 1 GB disk space for Windows users....
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What types of support do you provide for RootsMagic users?

RootsMagic provides various support options, including a detailed user manual and tutorial videos that help users learn about...
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Are there any tutorials or guides available for beginners?

RootsMagic provides a range of resources helpful for beginners, including video tutorials and written guides that simplify...
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Is there a mobile app version of RootsMagic?

Currently, RootsMagic does not have a dedicated mobile app, but users can utilize RootsMagic Online, a web-based platform that...
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