RootsMagic.com Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about RootsMagic.com customer service, archive #1. It includes a selection of 1 issue(s) reported January 7, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I tried to purchase a new copy of RM7 at the discounted price online on January 4, [redacted]. The authorization failed four times while I was inputting my contact information, leading me to abandon the purchase. I did not receive any confirmation emails. However, my credit card statement indicates that four transactions have been processed for four copies instead of the single copy I intended to buy. Could you please address this issue by refunding me for three copies of RM7 at the discounted price and reimbursing my credit card for the excess transactions, including any associated fees?
Reported by GetHuman-jaskinno on вторник, 7 января 2020 г., 8:49
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