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Roots Canada Customer FAQ

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What is Roots Canada's Phone Number?

The question we are asked most often is about how to talk to Roots Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Roots Canada Customer Questions

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Order Tracking and Management

How can I track my order?

To track an order from Roots Canada, customers receive a confirmation email with a tracking number after placing their order....
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Is it possible to cancel or modify my order after it has been placed?

Once an order is placed, modifying or canceling it depends on its status. If it's still processing, changes may be possible,...
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Sizing and Products

How do I know what size to order?

Selecting the right size from Roots Canada can be easier with their size chart, which details specific measurements. It is also...
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Is there a warranty on Roots Canada products?

Roots Canada offers a warranty that covers manufacturing defects in materials and craftsmanship for a limited time. However,...
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What types of materials are used in Roots Canada products?

Roots Canada utilizes a variety of materials in their products, including natural fibers like cotton and wool for comfort,...
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Are there any special care instructions for maintaining Roots items?

Maintaining Roots items requires following specific care instructions based on fabric and design. Generally, machine wash in...
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Store Locations and Shipping

Where can I find Roots Canada stores?

Roots Canada has stores throughout Canada and select locations in the United States. To find a nearby store, it is recommended...
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Does Roots Canada offer international shipping?

Roots Canada does provide international shipping, allowing global customers to purchase their products. Shipping availability...
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How often do you restock popular items?

Roots Canada endeavors to meet customer needs by restocking popular items regularly, though frequency can depend on factors...
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Returns and Exchanges

What is Roots Canada's return policy?

Roots Canada's return policy is accommodating, allowing returns within thirty days for regular items and fourteen days for sale...
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Can I exchange an item purchased online?

Yes, items bought online from Roots Canada can generally be exchanged, but policies may differ. It is best to check the website...
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Payments and Discounts

What payment methods does Roots Canada accept?

Roots Canada provides various payment options, including major credit cards like Visa, MasterCard, and American Express, as...
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Are gift cards available for purchase?

Roots Canada does offer gift cards for sale, providing a great choice for gifting quality apparel. These can be purchased...
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Can I use multiple promotional codes on one order?

Roots Canada generally permits the use of just one promotional code per order, so customers should select the best one for...
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Do you offer student discounts?

Roots Canada occasionally provides discounts for students, with details that may differ by location and times. Typically,...
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We look to the Roots Canada issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Roots Canada issues reported to GetHuman
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