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Root Insurance Customer FAQ

Top Answers & How-to Guides

What is Root Insurance's Phone Number?

The question we are asked most often is about how to talk to Root Insurance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Root Insurance Customer Questions

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Claims and Policy Management

What is the process for renewing my policy with Root?

Renewing a policy with Root Insurance involves receiving a notice before expiration, reviewing your current plan, possibly...
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How do I update my policy information with Root Insurance?

To update policy information with Root Insurance, users can use the Root app or website to access the policy management...
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How do I make a claim with Root Insurance?

Root Insurance has simplified the claims process, allowing customers to file a claim via the mobile app or website. Claimants...
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What is the cancellation policy for Root Insurance?

Root Insurance permits policy cancellations at any time without penalties, although it may assess premiums for coverage used....
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Driving and Safety

What resources does Root Insurance offer for safe driving?

Root Insurance focuses on promoting safe driving through its app, which tracks driving habits and provides feedback on metrics...
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Can I drive with the Root app for a quote?

Yes, while the Root app can provide a quote based on vehicle information and coverage choices, it is primarily designed to...
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Are there any restrictions based on my driving habits?

Root Insurance evaluates driving habits through their mobile app, which tracks behaviors like speed and braking. High-risk...
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Coverage Options

What vehicles are eligible for coverage with Root?

Root Insurance primarily insures personal passenger vehicles like sedans, SUVs, and trucks, while typically excluding high-risk...
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What types of coverage are offered by Root Insurance?

Root Insurance provides various coverage types, including liability, collision, and comprehensive coverage. They also offer...
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Support and Assistance

Is roadside assistance available with Root Insurance?

Root Insurance offers optional roadside assistance for its policyholders, covering services like towing and tire changes....
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Can I transfer my policy to another state with Root?

Root Insurance permits policy transfers to another state, but customers must ensure the company is licensed in that state and...
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What support is available if I have questions about my policy?

Root Insurance offers multiple support options for policy inquiries, such as the Root Insurance app's help section, a FAQ...
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Pricing and Premiums

What discounts does Root Insurance provide?

Root Insurance provides several discounts, including a Good Driver discount for safe driving, bundling discounts for combining...
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How does Root Insurance determine my premium?

Root Insurance calculates premiums by primarily focusing on driving behavior rather than traditional factors like credit...
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How does Root provide personalized quotes?

Root Insurance offers personalized quotes by analyzing individual driving behavior through technology and data collection via...
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We look to the Root Insurance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Root Insurance issues reported to GetHuman
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