What if my item gets damaged during delivery?

If a customer's item gets damaged during delivery with Roadie, the company generally has procedures in place to address such situations. It is important that customers document any damage by taking clear photographs of both the item and any packaging involved. This can serve as tangible evidence to support any claims arising from the incident. Once damage is documented, customers can typically initiate a claim process through the Roadie app or website. The specific details of the claims procedure may vary, so it is advisable for customers to familiarize themselves with the terms and conditions regarding damages before using the service. Often, Roadie has guidelines that outline the necessary steps to take, which can include reporting the damage within a certain timeframe. In many cases, compensation or resolution options may be provided based on the details of each individual situation. It can be beneficial for customers to review the customer support section on the current website for the most accurate and up-to-date information on how to proceed with a damaged item claim. Understanding these processes in advance can help customers navigate any issues more effectively should they arise.