© GetHuman Inc.

Can I return items after using them?

Asked 5 months ago
REI has a well-known satisfaction guarantee that allows members to return items even after use. However, there are specific guidelines that members should keep in mind. Generally, if an item does not perform as expected or does not meet the member's needs, REI is willing to accept returns. This policy applies to many products, including outdoor gear and apparel. The intent is to ensure that members feel confident in their purchases and can rely on the quality of the products. It is important to note that this policy is designed for standard use and is not intended for items that have been extensively worn or damaged beyond normal wear and tear. The decision on returns often requires a receipt or proof of purchase, and members should ensure that the items are clean and in a sellable condition. For more specific details regarding any time limits or restrictions on returns, one should check the current policies on REI's website, as they may provide comprehensive guidelines related to returns.
Answered Jul 2nd 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All REI Questions

Need to call REI?

If you need to call REI customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call REI

REI

Find a list of many popular REI questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call REI REI Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!