What should I do if I receive a defective product?

If you have received a defective product from Purecitizen.com, the first step is to review the company's return and exchange policy, which is typically available on their website. This policy usually outlines the necessary steps for returning items that are faulty or not as described. It is important to gather any relevant information about your purchase, including the order number, the product details, and any correspondence you may have related to the order. Once you have all necessary information in hand, you should follow the instructions provided in the return policy. This might involve contacting customer service to report the defect. Ensure that you provide a clear description of the issue along with any supporting documentation, such as photographs of the defect. This can help speed up the review process and facilitate a resolution. After notifying the company, they may guide you on how to return the defective item. This process may include obtaining a return authorization, and in some cases, you may be required to send the item back before a replacement or refund can be issued. It is essential to keep records of all communications and tracking information for the return shipment. In general, acting promptly and following the established procedures will help ensure that your issue is resolved efficiently. If specific contact information or further assistance is needed, you may want to look at the current web page for further details that could provide additional guidance in your situation.