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Can I cancel or modify my order?

Asked 2 years ago
Purecitizen.com typically allows customers to modify or cancel orders within a specific timeframe after the order has been placed. However, it is important to note that once an order enters the processing stage, it may become more difficult to make changes or to cancel it. This is due to the speed at which orders are often processed to ensure timely delivery. To modify or cancel an order, customers should act quickly and visit the relevant sections on the website. It is possible that there may be specific forms or procedures outlined for making such requests. It is also a good idea to check the order confirmation email, as it may contain information on how to proceed with modifications or cancellations as well as contact details. In some cases, if a customer wishes to change their order after it has been processed or shipped, they may need to initiate a return or exchange process instead. Customers can find comprehensive information regarding this on the website under the customer service or support sections. It is always best to refer to the most current information available online for the most accurate guidance.
Answered Oct 10th 2025

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