What is your return and refund policy?

ProFlowers has a return and refund policy that seeks to ensure customer satisfaction with their products. If a customer is not fully satisfied with their order, they may initiate a return within a specific timeframe. Typically, this timeframe is within seven days of delivery, provided the flowers or gifts have not been damaged or mishandled. It is important for customers to carefully review the condition of their items upon arrival, as the freshness and quality of floral arrangements can be highly perishable. For those wishing to process a return or request a refund, ProFlowers generally recommends visiting their website to find detailed instructions and guidelines on how to proceed. They aim to handle requests promptly, but the exact process may vary depending on the circumstances surrounding the order. Customers should ensure that they have their order details handy when seeking assistance or submitting a return request. In cases where the return is approved, ProFlowers may offer a replacement or a refund, depending on the nature of the issue and the specific policies in place at the time. To get the most accurate and up-to-date information regarding the return and refund policy, it is advisable for customers to refer directly to the ProFlowers website where all relevant information is usually available. As policies may change or vary by specific products, checking the current terms on the website is a prudent approach.