Princess Cruise Line Customer FAQ

If you cancel a cruise paid for 93 days before sailing, the cancellation policy typically allows you to receive a full refund, as long as it falls within the specified cancellation timeline. However, the Princess Plus package is non-refundable once booked. Any specific terms and conditions associated with the package should be reviewed in detail.

Customer service hours may vary by contact method and region. Generally, Princess Cruise Line provides support during regular business hours, which typically include weekdays and some weekend availability. For the most accurate and up-to-date information on customer service hours, please refer to the link on this page.

Yes, you can arrange to send a bottle of wine to a passenger celebrating a birthday while on a Princess Cruise. You can do this through the Gifts & Services section on the Princess Cruises website, where you can select from a range of wines and other celebratory items to be delivered to their stateroom.

If you need to transfer your current cruise booking, you can contact Princess Cruise Line directly. They will assist you in managing your existing reservation and provide the details needed for a successful transfer. Policies and procedures may vary, so it's best to get in touch with their customer service for specific guidance.

To attach your personal travel agent to your booking after a reservation has been made, you need to provide your travel agent information to Princess Cruise Line. This can typically be done by contacting Princess Cruise Line directly and requesting the addition of your travel agent's details to your booking.