Pornhub Customer FAQ

If you're receiving a popup prompting you to change your password, it’s possible that your account may require a security update or there may be a system notification. We recommend following the instructions in the popup to reset your password. Make sure to choose a strong, unique password for security. If this issue persists, you may want to check for any updates to the app or your browser.

If your account has been disabled for being underage but you are over 18, you may want to review the age verification process. Check if there were any issues with the information you provided. We recommend following the appropriate steps to appeal the decision or to verify your age accurately according to the site's guidelines.

If you're not receiving the password change email, please ensure that you entered the correct email address linked to your account. Additionally, you may want to check your email settings to ensure that emails from Pornhub are not being blocked. If the issue persists, there is a link to the most up-to-date contact information right here on this page that can assist you further.

If you're receiving an "invalid credentials" message despite using the correct username and password, try resetting your password using the "Forgot Password" option. It's also advisable to ensure that your Caps Lock is off and that you're entering your credentials correctly. Additionally, check for any issues with your internet connection. If the problem persists, there may be an issue with your account that requires further assistance.

If you are receiving an "invalid credentials" message, ensure that you are entering your username and password correctly, paying attention to any capitalization or special characters. Additionally, clear your browser's cache and cookies or try resetting your password. Follow the reset instructions carefully to regain access to your account. If the problem persists, check for any ongoing maintenance or issues on the platform that may affect login.