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Peterstone.com Customer FAQ

Top Answers & How-to Guides

What is Peterstone.com's Phone Number?

The question we are asked most often is about how to talk to Peterstone.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I reset my password?

To reset your password on Peterstone.com, go to the login page and click on the "Forgot Password" option. Enter your email and...

What is your privacy policy?

Peterstone.com takes customer privacy seriously and has a detailed privacy policy that outlines the collection and use of...
Ask any question you have about Peterstone.com customer service, get an answer now.
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Recent Peterstone.com Customer Questions

Help me with my Peterstone.com customer service issue

Ordering and Payment

How do I apply a promo code to my order?

To apply a promo code at Peterstone.com, enter it in the specific field during checkout, ensuring the discount reflects on your...
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Can I track my order?

Yes, typically customers can track their orders from Peterstone.com using a tracking number received in a confirmation email....
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What payment methods do you accept?

Peterstone.com accepts various payment methods, including major credit cards like Visa and PayPal. However, availability may...
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Can I cancel or change my order after it has been placed?

Once an order is placed on Peterstone.com, changes or cancellations should be made quickly, often before production or shipping...
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Account Management

How do I reset my password?

To reset your password on Peterstone.com, go to the login page and click on the "Forgot Password" option. Enter your email and...
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What is your privacy policy?

Peterstone.com takes customer privacy seriously and has a detailed privacy policy that outlines the collection and use of...
Read more

Shipping and Returns

Do you offer international shipping?

Peterstone.com provides international shipping to customers worldwide, allowing them access to unique jewelry and gifts....
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What is your return and exchange policy?

Peterstone.com has a customer-friendly return and exchange policy. Generally, items can be returned or exchanged within a...
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Do you offer gift wrapping?

Peterstone.com offers gift wrapping for certain items, enhancing the presentation for special occasions. However, not all...
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Product Information

What is your warranty policy?

Peterstone.com offers a warranty that covers defects in craftsmanship and materials under normal use, providing options for...
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How often do you introduce new designs?

Peterstone.com regularly introduces new designs, often releasing them seasonally or during special occasions. This ensures a...
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Do you provide care instructions for jewelry?

Peterstone.com emphasizes the significance of jewelry care for preserving its beauty and longevity. While care instructions...
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What is the process for custom orders?

Peterstone.com provides a personalized journey for custom orders. Customers can choose designs, metals, stones, and engravings...
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What materials are used in your products?

Peterstone.com utilizes a variety of materials for its products, including sterling silver, gold, titanium, stainless steel,...
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