What is your return and exchange policy?

Peterstone.com has a thoughtful return and exchange policy designed to accommodate customers' needs. Generally, customers are encouraged to review the specific terms on their website for the most current information. Typically, items purchased from Peterstone.com can be returned or exchanged within a specified timeframe after the date of purchase, provided that they are in their original condition, and any applicable packaging is intact. It is important to note that customized or personalized items may have different return policies due to their unique nature. Therefore, if a customer has purchased a product that includes custom engraving or design changes, they should be aware that returning such items may not be possible unless there is a defect or error on the part of Peterstone.com. To initiate a return or exchange, customers usually need to follow specific steps, which may include contacting the customer service department or filling out a return form. The website often provides detailed instructions on how to process a return or exchange, including information about shipping the items back to the appropriate location. If one is considering making a return or exchange, it is advisable to visit the current pages on Peterstone.com to access the latest guidelines and procedural information, as this will ensure that one is following the correct process. Customer satisfaction is important, and Peterstone.com aims to provide a smooth experience for its customers when it comes to returns and exchanges.