© GetHuman Inc.

Pet-super-store.com Customer FAQ

Top Answers & How-to Guides

What is Pet-super-store.com's Phone Number?

The question we are asked most often is about how to talk to Pet-super-store.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Pet-super-store.com customer service, get an answer now.

Recent Pet-super-store.com Customer Questions

Cat fountain stopped working. It was bought through Amazon on 10/24. There is a warranty for 1 year

If your cat fountain has stopped working and is still within the one-year warranty period, it's best to check the warranty terms provided with your purchase. Typically, you would need to contact the manufacturer for warranty service. Since you bought it through Amazon, you may also pursue a return or exchange through your Amazon order page, depending on their policies. For more specific guidance, refer to the warranty information included with your product.
Asked Jul 15, 2025 6:47 PM

Help me with my Pet-super-store.com customer service issue

Order Tracking

Can I track my order?

Customers can track their orders via a confirmation email from Pet-super-store.com, which includes a tracking number and...

Can I cancel or modify my order?

To cancel or modify an order from Pet-super-store.com, it is crucial to act quickly, as changes are typically possible only...

Payment and Shipping

What payment methods are accepted?

Pet-super-store.com accepts various payment options including major credit cards like Visa, MasterCard, American Express, and...

Do you offer international shipping?

Pet-super-store.com mainly serves customers in the United States, and its international shipping policies can differ. If...

Returns and Policies

What is your return policy?

Pet-super-store.com allows returns within approximately thirty days of purchase, provided items are in original condition and...

Do you have a return policy for live animals?

Pet-super-store.com has specific return guidelines for live animals, generally not accepting returns based on circumstances or...

Discounts and Promotions

Are there any discounts or promotions available?

Pet-super-store.com regularly provides a variety of discounts and promotions, including seasonal offers and member-exclusive...

Are there any seasonal sales or promotional events coming up?

Pet-super-store.com typically has various seasonal sales and promotions throughout the year, often coinciding with holidays and...

Loyalty and Subscriptions

Do you have a loyalty program?

Pet-super-store.com has a loyalty program that rewards customers with points for their purchases, which can be redeemed for...

How can I sign up for newsletters or updates from Pet-super-store.com?

To subscribe to Pet-super-store.com's newsletters or updates, users generally need to visit the official website. There is...

Can I set up a recurring order for pet supplies?

Pet-super-store.com has options for setting up recurring orders for pet supplies, which helps ensure that customers do not run...

Product Availability

Are all products on Pet-super-store.com in stock?

While Pet-super-store.com has a diverse selection of pet products, stock availability may fluctuate due to demand, supply...

What types of products are available for specific pets?

Pet-super-store.com provides a wide variety of products for different pets, including dog food, toys, grooming tools, cat...
We look to the Pet-super-store.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pet-super-store.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!