What is your return policy for purchased books?

Penguin Random House's return policy for purchased books varies depending on the retailer from which the books were bought. Typically, policies may differ between independent bookstores, large retailers, and online platforms. It is important to note that Penguin Random House does not sell books directly to consumers, mainly focusing on publishing and distributing works through various retailers. Retailers generally provide their own return policies, which can include options for refunds or exchanges within a specified timeframe, often requiring that the books be in new or unused condition. If a book is damaged or defective, many retailers will accept returns or exchanges even beyond the usual return window. For those who have purchased books directly from online platforms, such as Amazon or other major websites, it is advisable to check the specific return policy outlined on the respective site. Additionally, if a book was purchased from a local bookstore, customers should communicate directly with the store regarding their return policy. While Penguin Random House does not manage specific returns, detailed information regarding how to address any issues can usually be found on the current web page of the retailer where the purchase was made. It is always best to look at the terms of service or return guidelines specific to each retailer to ensure proper handling of returns or exchanges.