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Parts-Express.com Customer FAQ

Top Answers & How-to Guides

What is Parts-Express.com's Phone Number?

The question we are asked most often is about how to talk to Parts-Express.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Parts-Express.com Customer Questions

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Ordering and Shipping

What payment methods do you accept?

Parts-Express.com offers multiple payment methods for customer convenience, such as major credit cards and PayPal. Financing...
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Can I track my order?

Yes, tracking an order from Parts-Express.com is simple. After purchase, a confirmation email is sent, and once shipped, a...
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How long does shipping typically take?

Shipping duration from Parts-Express.com can range from three to seven business days for standard shipping within the U.S.,...
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Do you offer international shipping?

Parts-Express.com does provide international shipping for their audio and electronic products. However, details like eligible...
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Can I cancel or change my order after it has been placed?

The ability to cancel or change an order on Parts-Express.com depends on the order's status and timing. It is advisable to act...
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What is the estimated delivery time for international orders?

International delivery times from Parts-Express.com can vary based on factors like destination, shipping method, and customs...
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Returns and Policies

What is your return policy?

Parts-Express.com generally allows returns within around thirty days of purchase, provided items are in original condition and...
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What is your warranty policy?

Parts-Express.com has a warranty policy that varies by product type, usually offering a limited warranty for defects in...
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Do you offer bulk pricing for larger orders?

Parts-Express.com does provide bulk pricing for larger orders, offering reduced costs for higher quantities. Customers should...
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What is your process for backordered items?

Parts-Express.com has a clear procedure for managing backordered items, ensuring customers are well-informed during their...
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Do you have a price match guarantee?

Parts-Express.com does not specifically advertise a price match guarantee, but they typically offer competitive pricing on...
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Products and Promotions

Are there any discounts or promotions available?

Parts-Express.com does provide discounts and promotions that fluctuate, featuring seasonal sales, clearance, and...
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Do you have a physical store location?

Parts-Express.com functions mainly as an online retailer and does not have a traditional storefront. They operate a physical...
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What types of products do you carry besides parts?

Parts-Express.com boasts a diverse range of products, including audio equipment, tools, accessories, and project enclosures,...
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Are there any financing options available for larger purchases?

Parts-Express.com recognizes that larger purchases can be challenging, so they provide several financing options, allowing...
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How can I view customer reviews for products?

To view customer reviews on Parts-Express.com, simply search for the desired product through categories or keywords. On the...
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How do I find the right parts for my project?

To find suitable parts for a project, first define its requirements clearly. Then, browse the organized catalog on the Parts...
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We look to the Parts-Express.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Parts-Express.com issues reported to GetHuman
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