What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Painfulpleasures, it is advisable to take prompt action to address the issue. The first step is to carefully review the product packaging for any visible damage that might have occurred during shipping. It is also important to document the condition of the product and packaging by taking clear photographs. Painfulpleasures typically has a return or exchange policy that allows customers to resolve issues like this. Customers should refer to the specific return process outlined on the Painfulpleasures website for detailed instructions on how to report damages or defects and initiate a return or exchange. It is essential to act quickly and to provide all necessary information when contacting Painfulpleasures to ensure a smooth resolution.