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Pacific Sunwear Customer FAQ

Top Answers & How-to Guides

What is Pacific Sunwear's Phone Number?

The question we are asked most often is about how to talk to Pacific Sunwear customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order online?

Creating an account is not required to shop online at Pacific Sunwear, as guests can easily complete orders. However, having an...

What are the shipping options?

Pacific Sunwear generally provides multiple shipping choices, including standard, expedited, and express options, with delivery...
Ask any question you have about Pacific Sunwear customer service, get an answer now.
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Recent Pacific Sunwear Customer Questions

Help me with my Pacific Sunwear customer service issue

Order Tracking and Issues

How do I track my order?

Customers can usually track their Pacific Sunwear orders using tracking numbers in their confirmation emails. If the email is...
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Can I return or exchange items purchased online?

Pacific Sunwear allows returns and exchanges for online purchases within around thirty days, provided items are unworn,...
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What should I do if my PacSun order arrives damaged?

To handle a damaged order from Pacific Sunwear, examine the package for visible damage and take photos before opening it. If...
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Does Pacific Sunwear offer price adjustments for sale items?

Pacific Sunwear generally does not provide price adjustments for sale items, as their policy usually covers only regular-priced...
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Size and Product Information

How do I find my size?

To determine your size for clothing at Pacific Sunwear, start by taking your measurements of your bust, waist, hips, and inseam...
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Are there age restrictions for purchasing certain products?

Pacific Sunwear does impose age limits on certain items, notably those with mature themes or specific regulated products....
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Store Locations and Pickup

Where are the Pacific Sunwear stores located?

Pacific Sunwear stores are mainly found in the United States, especially in shopping centers and malls. Key states include...
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Can I reserve items for pickup at a Pacific Sunwear store?

Pacific Sunwear generally does not allow item reservations for in-store pickup. Instead, customers are encouraged to shop...
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Online Shopping and Accounts

Do I need an account to place an order online?

Creating an account is not required to shop online at Pacific Sunwear, as guests can easily complete orders. However, having an...
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What are the shipping options?

Pacific Sunwear generally provides multiple shipping choices, including standard, expedited, and express options, with delivery...
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Do you offer international shipping?

Pacific Sunwear primarily caters to domestic customers and their shipping options mainly focus on the United States. They might...
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Are there any exclusive online deals available at Pacific Sunwear?

Pacific Sunwear does provide exclusive online deals such as discounts, seasonal sales, and promotions only available through...
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Payment and Gift Cards

What payment methods are accepted?

Pacific Sunwear provides various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Are gift cards available?

Pacific Sunwear does provide gift cards in various amounts, available for both online and in-store shopping. Customers can find...
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What is the Pacific Sunwear loyalty program?

The loyalty program at Pacific Sunwear rewards customers for their shopping interactions. It allows members to earn points on...
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