What should I do if my PacSun order arrives damaged?

If an order from Pacific Sunwear arrives damaged, it is important to address the issue promptly to ensure a resolution. The first step is to examine the package thoroughly upon arrival. If there is visible damage to the outside of the package, it is a good idea to take photos of the packaging before opening it, as this may be useful later when reporting the issue. After inspecting the package and its contents, if any items are indeed damaged, it is advised to gather all relevant information, including the order number, a description of the damage, and any photographs showing the damage. Pacific Sunwear generally has a return and exchange policy that covers damaged items. Customers usually need to initiate the return process within a specific timeframe after receiving their order. This process often involves visiting the website to access return details or instructions. Many customers may find that Pacific Sunwear provides options to initiate returns or exchanges through an online portal, which can simplify the procedure. It is also important to review the specific terms and conditions related to damaged items, as they may vary based on the type of damage or the specifics of the order. If further assistance is needed, looking up contact information on the current web page may be beneficial. This way, customers can reach out for personalized assistance or clarification regarding their particular situation. By following these steps, customers can navigate the return process for damaged items effectively.