PPL Electric Utilities Customer FAQ

To avoid late fees, payments should typically be made on or before the due date. If you send your payment on the due date, it is important to ensure it is received on that day. Check the terms associated with your bill for specific details about payment timing and late fees.

Yes, you can obtain an old invoice from PPL Electric Utilities. If you are enrolled in their online services, you can log into your account and access your invoices. The online system generally retains up to 24 months of billing history for quick and easy reference. If you need an invoice older than what's available online, you may need to contact customer services for further assistance. This can be requested right here on the webpage you're currently viewing.

We apologize for the inconvenience you're facing. PPL Electric Utilities makes every effort to provide reliable service. It's possible that various factors like weather conditions, equipment failure, or even trees near power lines could be causing these frequent power outages. When you observe such issues, please report the power outage directly to PPL Electric Utilities as soon as possible so we can investigate and rectify the issue. Regular and detailed reports from customers like you aid in identifying problem areas and help us improve our services.

If you want to report an illegal hookup or any form of energy theft, it's critical for both safety and fairness. For PPL Electric Utilities, while they don't encourage direct confrontation, they do provide a platform for reporting any suspicious activities. You can make your report confidentially. However, for security reasons, we can't provide the direct process or the contacts within this platform. Always remember that tampering with electric utilities is dangerous and illegal.

Sure, we can certainly assist with that. To install an area light on your property, you need to reach out to PPL Electric Utilities directly to schedule an appointment. A representative will come over to check the current condition of the pole and light fixture, assess the work required, and provide a suitable solution. They will guide you through the necessary steps and requirements for seamlessly installing the area light in your driveway.