PPL Electric Utilities Customer Service Issues

Hello, I'm Matthew Carmella. I'm requesting a payment extension until 8/16/[redacted]. I'm unable to pay the $[redacted].00 owed on my payment agreement right now due to paying the rest of my rent for this month. I was wondering if it's possible to pay half this week and the remaining balance next week to restore my payment agreement. Is there any way we can work something out to resolve this? Thank you in advance.

I am attempting to contact someone in collections concerning an account related to my previous home. The account was opened under my son's name, Darryl Swoyer Jr., upon our move-in. The account number for the previous service is 54[redacted]8. The matter I must address is that the bill should have been in my name, not his, and the significant outstanding balance is affecting his credit report for a property where he did not reside full time. As a favor to me, he agreed to put it under his name. I need guidance on initiating payments and transferring the responsibility to my credit report, relieving my son's burden. Regrettably, my financial struggles have negatively impacted him. Kindly contact me to assist in resolving this promptly. I can be reached via email at sherryswoyer @ yahoo.com or through my sister's phone at [redacted]. Your prompt response is appreciated. Thank you, Sherry Swoyer.

Good afternoon, My wife and I are customers of your company. Today at 10:30 a.m., I called [redacted] to report a serious safety issue for the second time in 3 weeks. The first report was disregarded. There are large trees hanging on power lines and a massive uprooted tree leaning over the power lines along the whole roadway, which is extremely unsafe. The person I spoke with was unhelpful, and despite providing addresses, she claimed she couldn't find them. I even verified the addresses using GPS while on the call. The lack of concern for this safety issue is alarming. I requested to speak with a manager but was promised a callback instead. If this issue is not addressed promptly, I will involve the local news media. It is crucial to ensure the safety of the community. I urge swift action before a serious accident occurs. Please contact me to discuss resolving this matter urgently. Sincerely, Jason G. [redacted]

I am Edward Kakareka, residing at [redacted] Laurel Road, Spring Brook Twp, PA [redacted]. Recently, I have faced financial difficulty, falling behind on my electric bill due to battling Stage 4 cancer since 9/18. Previously, I managed to work to pay most bills until my health prevented me from working. With an income of $[redacted].00 per month, I struggle to cover the $[redacted].00 electric bill and prevent my home and property from being seized. Supporting two disabled children, this expense consumes over half of my income. Despite a fundraising effort organized for me, I remain unsure of options to secure my electricity. If anyone has advice or assistance, please reach out using my daughter's contact: [redacted]. Thank you, Edward Kakareka.

I am a retired former employee, Ronald M. Furr, Troubleman at the Sunbury Service Center until [redacted]. I'm experiencing issues with VIA Benefits regarding the denial of my wife's premium claims for the start of [redacted]. I possess records of payment through Fidelity Investments for my pension, but I require proof of premium payment from PPL Retiree Benefits for the entire [redacted] year. Capital Blue directed me to PPL for this information, but contacting PPL for anything besides bill payment or reporting outages seems impossible. It feels like they have cut ties with their former employees entirely. I hope that someone can assist in directing this matter to the appropriate department to provide me with the necessary support. I've spent countless hours on the phone trying to resolve this issue and am in need of help. Thank you.

We have three large ash trees affected by bark borers, and their heavy branches are hanging over the electric poles and lines. Some branches are breaking off, posing a risk to the power cables. Despite three tree services refusing to work near the power lines, one tree was marked by a crew with a white X, but the dead trees were left untouched. Asplundh only trimmed small twigs from living trees. Urgently, these dead trees need to be removed before they cause damage. Our address is [redacted] Mill Hill Road, Quakertown, [redacted].

I'm reaching out for assistance. My name is Crystal Irwin, and my husband is Angelo Gonzales. Back on 9-19-[redacted], a contractor from the WRAP program visited our rental house at [redacted] Hilldale Rd, Pequea, PA, [redacted]. After finding out we were eligible for new windows, a fridge, and possible wall insulation, our landlord, Nathan Lefever, declined the offer. Unfortunately, our windows remain broken. Recently, we received a court notice as our landlord is suing us for the window issue. I urgently need documentation confirming that our landlord refused the services offered by your program to protect my family and home. Please help with a statement indicating the refusal, the services rejected, dates, our address, and our landlord's details. Any help is appreciated as the court date is approaching next week. Thank you for your assistance.

I have received two calls about an overdue balance of $70, which I cleared by sending a check for $[redacted] by mistake. I informed the first caller about the error and mentioned that a follow-up bill was recently sent out. After being transferred to billing and waiting on hold for around 35 to 40 minutes, I hung up. I feel harassed because of this oversight, as I believe it should have been obvious that I overpaid significantly. I am fine with the check either being destroyed or returned to me. Please instruct the representative to cease calling me. I run a business called Center City Dental Care at [redacted] Pine St., Harrisburg, PA under the name Robert Nagle. The following payment has already been made, and the bill isn't due until August 2.

I have been trying to contact PPL all day on August 7th, starting at 8:30 am. It is now 2:11 pm, and they are stating hold times ranging from 12 to 22 minutes. I have been put on hold four times with various wait times, but no one has addressed my issue. It seems impossible to reach a real person for assistance. As a disabled senior citizen and customer, I urgently need help with my problem. Please call me at [redacted] as I am unable to text due to the pain from my rheumatoid arthritis. My name is Shelva Grove, and I reside at [redacted] Walnut Street, FL. 2, Harrisburg, PA [redacted]. I am inquiring about a $[redacted] credit from the LHeat program that was applied to my account. I paid my bill at the beginning of August and want to know if it was deducted from the $[redacted] credit or my bank account. If the payment was taken from the credit, I request that $74 be refunded to my bank account. Kindly deduct this month's $74 from the credit and refund the amount to my bank. This reimbursement is crucial for me to acquire all my necessary medication. I would greatly appreciate your assistance with this matter, including providing the LHeat program address and my account number. Please prioritize calling me instead of texting due to my arthritis pain. Your help is invaluable. Thank you.

I recently spoke with a representative regarding my choice for a supplier, and later received information and a Visa gift card from Smart Energy. If Smart Energy is not the designated supplier, how can I correct this? I have encountered challenges in resolving this matter, as I have been on the phone for four days. Yesterday, after being on hold for an hour, I was disconnected mid-explanation. Currently, I have been on hold for 80 minutes with no response. I provided my phone number, [redacted], yesterday for a callback but did not receive one.

We have observed that the lights in our house have been flickering lately. We reside near the transformer box. After checking with a neighbor, I discovered that they are not experiencing similar issues. I inspected our meter, located behind the house, and noticed it appears to be pulling away from the house, possibly causing the problem. While our underground line seems intact, the meter box is noticeably moved out by about 2 inches at the top. Following a recent power outage due to a pole being hit, we have been facing difficulties with various appliances restarting. I am uncertain if this is related to the meter box situation. An electrician has been contacted, and they are expected to arrive shortly before 10 a.m. to assess the situation. I am hoping they can determine if it's possible to push the meter box back securely.

Hello, I'm reaching out on behalf of my father, Stanley J., who has been without electricity since Monday, March 7th. He is 78 years old and relies on electric heat, so the ongoing delay in restoring power is concerning as he has been left without heat. The constant postponement of the restoration time is frustrating and unacceptable given the high expenses incurred for electricity. His address is [redacted] Logger Road, Canadensis, PA [redacted]. Your prompt attention to this matter would be greatly appreciated.

Hello, I am Kenneth W. and used to be a customer of PPL at 18 South Locust St. in Mt. Carmel, PA. I rented a room there before being arrested on February 14, [redacted], and subsequently moved to different facilities. I am now residing at the Foundry House in Altoona, PA. Unfortunately, I have forgotten my account number and the old phone number associated with my account. I am looking to cancel my service and inquire about the remaining balance on my account. Thank you for your assistance in this matter.

During my recent attempt to purchase a home, an inspection revealed issues with the electric service. The seller was unwilling to address these problems, so I decided to terminate the sale. However, the seller relisted the property without disclosing the electrical issues. Specifically, the property has a [redacted] amp service leading to a panel in a detached garage with grounding concerns. The garage service then extends to the main house, where it feeds into a [redacted] amp panel. Additionally, the inspection highlighted damage and missing sheathing on the exterior protective sheath. I am concerned about the legality of this situation and worry that future buyers may be unaware of these issues if they skip an inspection. I am willing to share pictures and a copy of the inspection report if needed.

I've been experiencing difficulty with PPL Electric's customer service. After navigating through multiple automated options, I either get put on hold or asked for a callback number. Despite receiving callbacks in the past, I have been forwarded to different representatives on three occasions, resulting in long wait times for assistance. Recently, I submitted information online and was issued a new account number pending a photo ID. As a landlord looking to transfer the account temporarily, I find this request puzzling given my long-standing history with PPL since [redacted]. Despite timely bill payments and a 50-year relationship with the company, I am still awaiting resolution and questioning the necessity of providing a photo ID in this context.

I reside at [redacted] Airport Road, Mobile Home Number 66. This morning, I experienced dim and flickering lights in the bedroom before they completely went out in both the bedroom and living room. Other parts of my mobile home still have functioning lights and outlets. I am concerned about a potential issue at the electrical entrance point and urgently need assistance due to relying on a Medical Alert system. I kindly request PPL to inspect the wires at the pole connected to my mobile home, as I noticed only one side of the ground wire is secured.

My yard was damaged by your vehicles, leaving deep ruts that I am unable to fix due to health issues. The drivers drove across the soft ground after heavy rain, causing damage to my property and a tree. They promised to repair the ruts but never returned to do so. I've had health problems and cannot address this myself. This incident happened before my neighbors had tree damage from a storm. I cannot afford to repair this damage caused by your negligence, as it could have been avoided by choosing a dry day for the work instead of waiting until after heavy rain. This recurring issue is frustrating and unfair, especially given my recent health challenges.

Due to recent financial challenges, I am struggling to maintain my current payment plan with PPL. My hours have been reduced at work, and I have been dealing with significant pain from two herniated discs in my back, causing me to fall behind on payments. Despite making efforts to pay $[redacted] monthly since June, the upcoming payment of nearly $[redacted] to prevent a power shutoff on October 9th is unmanageable for me. The new budget billing option of $[redacted] upfront and a subsequent $[redacted] installment is still beyond my means. I am requesting to speak with a representative at PPL to explore alternative arrangements that are more feasible for my current circumstances.