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PLDT Customer FAQ

Top Answers & How-to Guides

How do I Contact PLDT Customer Service?

The question we are asked most often is about how to talk to PLDT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the payment options for PLDT bills?

PLDT provides multiple payment methods for bill settlement, including online payments via their website or app, bank...

Can I transfer my PLDT landline to a new address?

Transferring a PLDT landline to a new location is feasible but requires the customer to initiate the request. The process...
Ask any question you have about PLDT customer service, get an answer now.

Recent PLDT Customer Questions

How do I contact PLDT customer service or PLDT Home through email?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Feb 11, 2026 10:54 AM

how can I contact PLDT using cellphone

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jan 29, 2026 4:44 AM

Can I transfer my PLDT landline to a new address?

Yes, you can transfer your PLDT landline to a new address. It's best to request the transfer as soon as you know your moving date to ensure a smooth transition. There may be specific procedures and possible charges involved, so please check the guidelines provided by PLDT for detailed information on how to facilitate the transfer.
Asked Jan 24, 2026 8:28 AM

HOW DO I TERMINATE MY SUBSCRIPTION WITH PLDT UNDER TELEPHONE NO 0287122264

To terminate your subscription with PLDT, you need to follow the company's official process, which includes submitting a request for termination. Specific requirements may vary, so it's essential to check the current procedure on the website. The most up-to-date contact information can be found right here on this page.
Asked Dec 19, 2025 3:16 AM

how can i contact the customer service in cp number or landline number?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 21, 2025 1:59 AM

Help me with my PLDT customer service issue

Technical Support

How Do I Get Technical Support from PLDT?

Acquiring tech support from PLDTis easy with these helpful tips.

How do I troubleshoot my PLDT internet connection?

To troubleshoot internet connection issues with PLDT, first check for service outages on their website or local news. Ensure...

What should I do if I experience service interruption?

In the event of a service interruption with PLDT, individuals should first check for outage announcements online. Restarting...

How does PLDT handle internet outages?

PLDT manages internet outages by systematically identifying the cause, whether technical or external, and then communicating...

What should I know about network maintenance schedules?

Network maintenance schedules are crucial for ensuring reliable internet services. These updates could impact connectivity for...

Plans and Services

What are the available PLDT internet plans?

PLDT provides a wide array of internet plans that cater to various preferences, including wired options like PLDT Home Fibr,...

What are the available PLDT TV services?

PLDT provides various television services including PLDT Home TVolution, which combines cable and internet protocols for access...

What additional services can I add to my PLDT package?

PLDT provides various additional services to enhance existing packages, including faster internet speeds, home security...

How can I upgrade to a higher speed plan with PLDT?

Upgrading to a higher speed plan with PLDT is simple. Customers should evaluate their current plan and desired upgrade based on...

Does PLDT offer any equipment for new subscribers?

PLDT typically provides equipment like modems or routers to new subscribers within their service packages, often at no extra...

Account Management

What are the payment options for PLDT bills?

PLDT provides multiple payment methods for bill settlement, including online payments via their website or app, bank...

Can I transfer my PLDT landline to a new address?

Transferring a PLDT landline to a new location is feasible but requires the customer to initiate the request. The process...

How can I check my PLDT account balance?

There are several ways to check a PLDT account balance. Customers can log into the PLDT customer portal online, use the PLDT...

How can I find the nearest PLDT service center?

Customers seeking the nearest PLDT service center can visit the official PLDT website, where they can find information on...

What is PLDT's policy on service cancellations?

PLDT has defined procedures for service cancellations, requiring customers to submit a formal request and possibly fill out a...

Feedback and Referrals

Are there any terms and conditions for PLDT services?

PLDT services come with terms and conditions that define the rights and responsibilities of both the provider and the customer....

What steps should I follow to refer a friend to PLDT?

To refer a friend to PLDT, individuals should visit the official PLDT website to understand their referral program and ongoing...

What is the best way to provide feedback about PLDT services?

The most effective way to share feedback about PLDT services is to use the feedback form on the PLDT website, which allows for...

Are there any installation fees for new PLDT subscribers?

PLDT generally imposes installation fees for new subscribers, which can differ based on the chosen service type and any...

Does PLDT offer any incentives for long-term contracts?

PLDT does provide various incentives for long-term contract commitments, such as lower monthly rates, discounted equipment, and...
We look to the PLDT issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PLDT issues reported to GetHuman
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