PLDT Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To set up an Auto Debit Arrangement for bill payments, you will need to fill out an Auto Debit Enrollment Form. This form typically requires your account details and the name of your bank. Once completed, submit the form as instructed. Your bills will then be automatically deducted from your bank account on the scheduled dates, ensuring timely payments without manual intervention. Details may vary, so be sure to check the specific requirements provided in your PLDT account management section.

If your PLDT Online App does not recognize your password, ensure that you are entering the correct password and check for any typing errors. If you've forgotten your password, you can use the password recovery option within the app to reset it. Make sure your app is updated to the latest version, as older versions might cause functionality issues.

To request a new PLDT WiFi modem, you can visit the PLDT website and navigate to the modem request section. Follow the instructions provided to submit your request for a replacement modem. Ensure you provide all necessary details for a smooth processing of your request.

To surrender your PLDT landline, generally, you need to provide a valid identification card and settle any outstanding bills or dues. It is also advisable to bring your account information or the landline number for reference. Specific requirements may vary, so it's best to check the details provided earlier on this page.