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OwlCrate Customer FAQ

Top Answers & How-to Guides

How do I Contact OwlCrate Customer Service?

The question we are asked most often is about how to talk to OwlCrate customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent OwlCrate Customer Questions

Trying to set a bulk order. Is there a discount?

Yes, OwlCrate does offer discounts on bulk orders typically intended for schools, libraries, or book clubs. The exact discount rate can vary depending on the quantity of the order. We recommend reaching out directly to our customer service team who can provide you with specific information on the bulk order discount and how to place the order. We strive to make the process as easy and convenient as possible.
Asked Mar 1, 2024 10:04 PM

Help me with my OwlCrate customer service issue

Pricing and Fees

What is the return policy for OwlCrate?

OwlCrate's return policy generally allows returns or exchanges for damaged or defective items. Customers should report any...
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What is the pricing for OwlCrate?

OwlCrate's standard monthly subscription is generally around thirty dollars, including a recently released young adult novel...
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Are there any age restrictions for OwlCrate?

OwlCrate does not enforce strict age limits but is primarily aimed at those aged fourteen and up. Though suitable for young...
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Subscription Management

Can I skip a month of my subscription?

OwlCrate does permit subscribers to skip a month for flexibility. This can be managed through account settings, but it must be...
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Can I customize my OwlCrate subscription?

OwlCrate's subscription is largely curated, meaning subscribers receive a preselected box each month without full...
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Can I gift an OwlCrate subscription?

Yes, an OwlCrate subscription can be given as a gift, allowing you to share the love of books. There are options for one-time...
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How do I subscribe to OwlCrate?

To subscribe to OwlCrate, visit their official website where subscription plans are available. Choose a plan, create an account...
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How do I cancel my OwlCrate subscription?

To cancel a subscription with OwlCrate, a user must log into their account on the website and navigate to the subscription...
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OwlCrate Overview

Are there any exclusive items in the subscription?

OwlCrate's subscription boxes regularly feature exclusive items, including specially designed merchandise and exclusive edition...
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How does OwlCrate support authors and bookshelves?

OwlCrate actively supports authors and promotes diverse reading by featuring new books in their subscription boxes, offering...
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What types of books can I expect in an OwlCrate box?

OwlCrate focuses on young adult literature, featuring a new release each month that spans multiple genres like fantasy,...
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What is OwlCrate and what does it offer?

OwlCrate is a subscription service tailored for young adult literature enthusiasts. Each month, it delivers a themed box...
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Shipping and Arrival

When will my OwlCrate box arrive?

The arrival of an OwlCrate box depends on factors like shipping method and destination. Boxes usually ship around mid-month,...
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Do you ship internationally?

OwlCrate does provide international shipping to certain countries, though availability can vary. For detailed information on...
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What should I do if my box is damaged during shipping?

If an OwlCrate box arrives damaged, assess the damage, take note of affected items, and gather relevant information like...
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