What should I do if my box is damaged during shipping?

If a subscriber receives a damaged OwlCrate box during shipping, it is advisable to first assess the extent of the damage. Take note of which items may be impacted and gather any relevant information, such as tracking numbers, order confirmation, and photographs of the damaged box. Although OwlCrate does not offer direct assistance, the company typically provides guidance on how to address issues through their website. It is important to refer to the current OwlCrate web page for contact information or specific instructions for handling damaged packages. Subscribers may find additional resources or a customer service section on the website that can provide further assistance regarding damaged items. Documenting everything thoroughly can facilitate the resolution process, and being proactive in reaching out for support is often beneficial in these situations.